At Nilambori, we want you to be completely satisfied with your purchase. We carefully check every order before dispatch, but if you receive an item that is damaged, defective, incorrect, or does not meet the conditions below, we are here to help.
Please read our Refund & Return Policy carefully before placing an order.
You may request a return or exchange if:
Items that have been worn, washed, altered, ironed, damaged after delivery, or otherwise used may not be eligible for return or exchange.
For hygiene and product-quality reasons, certain items may not be eligible for return or exchange.
We generally do not accept returns for:
Minor variations in color, texture, embroidery, print, or fabric appearance may occur due to lighting, photography, screen settings, and the nature of textile products. Such variations may not be considered defects.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
To process your request, please provide:
Our team will review the information and let you know whether the item qualifies for a return or exchange.
If the issue is confirmed to be our responsibility, Nilambori may arrange an exchange or provide an appropriate refund, depending on product availability and the circumstances of the case.
If you would like to exchange an eligible product for another size, color, or available item, please contact us within 7 days of delivery.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer:
Any price difference between exchanged products may need to be paid or may be refunded depending on the circumstances.
Returns due to a change of mind may be accepted only if the product is unused, unwashed, unaltered, and in its original condition.
Return shipping or other applicable costs for change-of-mind returns may be the responsibility of the customer.
Nilambori reserves the right to inspect returned products before approving a refund or exchange.
Once we receive and inspect the returned product, we will notify you about the status of your refund.
If your refund is approved, the amount will be processed using the applicable payment method or another mutually agreed method.
Depending on the payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
Shipping or delivery charges may be non-refundable, except where the return is due to an error on our part, such as sending the wrong or defective product.
If the return is caused by an error on the part of Nilambori, such as:
we will work with you to resolve the issue and may cover the applicable return shipping cost.
For returns caused by a customer’s change of mind, incorrect selection, or other reasons not attributable to Nilambori, the customer may be responsible for the applicable return shipping cost.
To request a return or exchange, please contact our customer support team with your order details.
Please include:
Order Number:
Customer Name:
Phone Number:
Reason for Return/Exchange:
Photos/Videos:
Our team will review your request and provide the next steps.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation requests may not be accepted once the order has been processed, packed, or shipped.
For prepaid orders, any approved refund will be processed according to our refund procedure and the applicable payment method.
If you have any questions about our Refund & Return Policy, please contact us through the contact information provided on our website.
