At Nilampori, we want you to love every purchase you make. We carefully check our products before shipment to ensure you receive the best quality items.

If you receive a product with an issue, we are happy to assist you according to the terms mentioned below.

Return & Exchange Eligibility

Customers may request a return or exchange if:

• The product has a manufacturing defect
• The wrong product has been delivered
• The product received is damaged during delivery
• The product has a size issue (subject to availability and conditions)

To be eligible for a return or exchange:

• The request must be made within seven days of receiving the product
• The product must be unused, unworn, unwashed, and in original condition
• Original tags, packaging, and accessories must be included
• The product must not have any signs of alteration or damage

Products That Cannot Be Returned or Exchanged

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Products that have been worn, washed, or altered
• Products without original tags or packaging
• Items damaged due to customer handling
• Products purchased during special clearance or final sale offers
• Accessories and items marked as non-returnable

Size Exchange Policy

For stitched clothing items, size exchange may be available depending on stock availability.

Customers are requested to check the size chart carefully before placing an order.

If the required size is unavailable, we may offer an alternative solution based on product availability.

Return Request Process

To request a return or exchange:

1. Contact us through email:

   [email protected]

2. Provide your:
   • Order details
   • Product information
   • Reason for return/exchange
   • Clear images or videos showing the issue (if applicable)
3. Our team will review your request and guide you through the next steps.

Product Inspection

Once we receive the returned product, our team will inspect it to confirm that it meets the return conditions.

If approved, we will proceed with the exchange or applicable refund process.

Refund Policy

Refunds are only applicable in approved cases.

If a refund is approved:

• The refund amount will be processed after product inspection
• Delivery charges are generally non-refundable
• Refund processing time may vary depending on the payment method

For Cash on Delivery orders, refunds may be processed through an agreed payment method.

Delivery Charges

Return and exchange delivery charges may apply depending on the reason for the return.

• If the issue is due to a wrong product, manufacturing defect, or damaged item, Nilampori may cover applicable return delivery costs.
• If the exchange is requested due to personal preference or size selection, additional delivery charges may apply.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

Important Notes

• Slight color variations may occur due to lighting, photography, and different screen displays.
• Customers are encouraged to review product details, images, and size information before ordering.
• Each return or exchange request will be reviewed individually.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Nilampori